Privacy Policy

1. Data We Collect

We collect the following data in order to provide our services:

• Boutique owner details: Full name, email, phone number, bank details (IBAN), Instagram account details
• Customer details: Instagram username, full name, phone number, delivery address (the information the customer shares while ordering)
• Order data: Product details, order amounts, payment status, shipping details
• Conversation data: The content of messages exchanged over Instagram DM (used to improve the quality of AI replies)

2. How We Use the Data

• Managing order processes and delivery
• Enabling the AI sales assistant to give customers accurate information
• Sending shipment tracking notifications
• Improving platform performance
• Fulfilling legal obligations

3. Sharing of Data

Your personal data is shared with third parties only in the following cases:

• Shipping companies (the address and phone number needed for delivery)
• Payment infrastructure providers (Shopier, iyzico — for payment processing)
• SMS providers (Netgsm, Twilio — for sending notifications)
• Competent authorities where required by law

4. Data Security

All data is encrypted in transit with SSL/TLS. Our databases are hosted in encrypted, access-controlled environments. Security audits are carried out regularly.

5. Your Rights

Under the KVKK you have the right to access, correct and erase your data and to object to its processing. To exercise these rights you may contact us at info@dm7.ai.

6. Cookies

Our platform uses technical cookies for session management and to improve the user experience. No third-party cookies are used for analytics.

7. Contact

Data Controller

• Company: Zenovate Technical Services L.L.C
• Address: Al Diyar Building, Sheikh Zayed Rd, Al Wasl, Dubai UAE
• Email: info@dm7.ai
• WhatsApp: +90 532 054 24 87